Terms of Service — FLASH AI

These Terms are an agreement between you and Vectorize, India ("we", "us"), the developer of FLASH AI. They apply to the FLASH AI app, the website flashai.co.in and the online stores we host (together, the "Service"). By creating an account or using the Service you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

• You must be at least 18 and able to enter a binding contract under Indian law.
• You use the Service for your jewellery or retail business. If you act for a business, you confirm you are authorised to bind it.
• You give us accurate information and keep it up to date.

You sign in with your mobile number and a one-time password. Keep your phone and OTPs private. You are responsible for everything done through your account. Tell us at support@flashai.co.in straight away if you think someone else has used it.

• Billing: in the app, subscriptions and credits are bought through Google Play and are governed by Google Play's terms.
• Auto-renewal: subscriptions renew automatically at the end of each billing period until you cancel.
• Cancelling: cancel anytime in the Play Store app → Profile → Payments & subscriptions → Subscriptions. You keep access until the end of the period you have paid for.
• Refunds: refunds for Google Play purchases follow Google Play's refund policy. Request them from Google Play (play.google.com → Account → Order history). We do not give partial refunds for unused time or credits, except where the law requires.
• Credits: credits are used up when you generate content. They have no cash value, cannot be transferred, and expire as described in your plan.
• Price changes: we may change prices or plans. Changes to an active subscription follow Google Play's notice and consent process.

FLASH AI lets you publish an online store on a flashai.co.in sub-domain or your own domain. You are the seller. We only provide the technology. In particular:

• You are responsible for your products, prices, stock, taxes (including GST), invoices, shipping, returns, refunds, warranties and customer service.
• Product information must be true and complete, including metal, purity, weight, stones, making charges, total price, and BIS hallmarking / HUID where the law requires it.
• You must publish your business name, address and contact details, and your return, refund, shipping and cancellation policies, and follow the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
• You must handle your customers’ complaints and personal data lawfully and only for their orders.
• Payments for your store go to the Razorpay account you connect; shipping runs through your Shiprocket account. Those services have their own terms.
• Your store stays online while your subscription is active. If it lapses, the store may be paused until you renew.

Your uploads

Upload only photos and content you own or have permission to use. You keep ownership of your content. You give us a licence to store, process, display and publish it only as needed to run the Service for you, including sending it to our AI providers.

AI output

• AI-generated images and videos can contain mistakes, for example in design, colour, stones or size. Check every output before you publish or sell from it.
• Do not use AI output to misrepresent a product. What a customer receives must match what you show.
• Label AI-generated or synthetic content where the law requires it.
• Subject to these Terms and our providers’ terms, you may use the output for your business.

You must not

• upload or create content that is unlawful, obscene, sexual, involves minors, is hateful, harassing, defamatory, or misleading
• use real people’s faces or identities without their consent, or create deepfakes
• infringe trademarks, designs or copyrights, or sell counterfeit or stolen goods
• impersonate anyone, or run fake or fraudulent stores
• interfere with, scrape, reverse-engineer or overload the Service, or get around usage limits or payments

You can report content that breaks these rules to the Grievance Officer below. We may remove content, or suspend stores and accounts, that break these rules or the law.

The app, website, templates, software and FLASH AI brand belong to us or our licensors. You may use them only through the Service, as these Terms allow.

The Service connects with Google Play, Instagram, WhatsApp, Razorpay, Shiprocket and other providers. We are not responsible for their services. Your use of them is under their own terms.

You can stop using the Service and delete your account at any time. See Delete your account. We may suspend or close an account, or take a store offline, if these Terms or the law are broken, payments fail, or a court or government authority requires it. Where we can, we will tell you first.

• The Service is provided “as is” and “as available”. We do not promise it will always be available or error-free, or that it will bring you any particular sales.
• To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, business or data.
• Our total liability to you for any claim is limited to the amount you paid us in the 3 months before the claim arose.
• Nothing in these Terms limits liability that cannot be limited under Indian law.

You will compensate us for claims, losses and costs caused by your products, your store, your content, or your breach of these Terms or the law.

These Terms are governed by the laws of India. Please contact us first so we can try to resolve any dispute. If it is not resolved, the courts at Patna, Bihar have exclusive jurisdiction.

We may update these Terms. We will change the effective date above and tell you in the App about important changes. If you keep using the Service after a change, you accept the updated Terms.